Retail & eCommerce Courier
Our retail & ecommerce courier service is for the order that can’t wait for tomorrow’s network van. Your Guildford branch sold its last pair at eleven. The customer who paid for Saturday delivery is still waiting. One driver, one van, usually with you within the hour in London and the South East, driving your stock straight to the shop floor or the customer’s door with nothing else on board.
- DBS-checked drivers
- Goods in transit cover to £10,000
- Photo or signature POD
Get a Fixed Retail Delivery Quote
Tell us what’s moving, the store or warehouse it’s leaving, and the shop or customer it’s going to. A real person answers, day or night, and fixes the price on the call.
Do you run a same day courier for retailers and online shops?
Yes. We move customer orders, store-to-store transfers, emergency replenishment, launch stock and point of sale material in a van that carries only your job. In London and the South East a driver is usually with you within 30 to 60 minutes. Elsewhere in mainland UK we send the nearest vehicle and confirm an honest ETA before you commit. The price is fixed before collection and the phone is answered 24 hours a day.
Our Retail & eCommerce Courier Work
Our retail courier service picks up from your store, stockroom or fulfilment centre and drives straight to the branch or customer who needs the goods today. Every job is fast, reliable, direct and fairly priced, and the driver who signs at your back door is the same one who hands over at the other end.
Same Day Customer Orders
The order reaches your customer today, with a named photo or signature you can forward on.
Get a QuoteStore-to-Store Transfers
Sizes and colours moved from an overstocked branch to the one with the empty rail.
Get a QuoteEmergency Replenishment
Best-sellers back on the shelf before the afternoon rush, straight from the warehouse.
Get a QuoteFailed Delivery Rescue
A replacement collected from you and delivered today when the network has lost the first one.
Get a QuoteLaunch Day Stock
New ranges in every branch before the doors open, on timed collections that land together.
Get a QuotePOS and Window Displays
Shopfittings, props and campaign graphics delivered overnight for the visual merchandising team.
Get a QuotePop-Up and Event Stock
Fixtures and stock for a temporary unit with a hard opening time and no storage.
Get a QuoteRegular Store Runs
The same branches at the same times each week, on a rate agreed in advance.
Get a QuoteRetailers We Work With
Time-critical stock, fragile homeware and high-value goods all get the same secure single handling: loaded once, unloaded once, and never left in a shared van while it does fifty other drops.
Fashion and Footwear Chains
Area managers rebalancing sizes between branches before a Saturday that’s already sold out online.
Online-Only Brands
Shops on their own website or a marketplace who need one urgent order to land today, not next week.
Furniture and Homeware Stores
Showroom pieces, mirrors and lighting that need blankets, straps and a second pair of hands.
Jewellers and Luxury Boutiques
High-value pieces handed to a named person, with the declared value agreed in writing first.
Electronics and Phone Retailers
Replacement handsets, laptops and repair-loop items moved between store, workshop and customer.
Independent Shops and Concessions
Small retailers and department store concessions with no van of their own and a launch to hit.
Why Retailers Book a Retail & eCommerce Courier
Two o’clock on a Friday, and the customer who paid extra for next day delivery emails to ask where the parcel is. Sound familiar? The sale is already at risk, and so is the review. Online spending is still climbing, too: internet sales values in September 2026 were 6.8% higher than a year earlier, and 28.8% of all retail sales were made online, according to the ONS retail sales bulletin.
Parcel networks work on volume. Your box is scanned into a depot, sorted through a hub and put on a local round, handled four to six times along the way. More than a third of people (37%) had a problem with their latest parcel delivery, according to Citizens Advice’s November 2025 league table. Our online order deliveries loads once, unloads once, and goes straight to the door.
Call us and a driver is usually with you within 30 to 60 minutes in London and the South East, at any hour. Further out, we send the nearest vehicle with an honest ETA. You get updates on the way and photo or signature proof with a name and time. Several branches on one run? Our store-to-store multi-drop runs take one van round them in order. If a network has already lost an order, our guide to when a parcel goes missing covers the claim.
We match the van to the load, from a small van at around 400kg for a few boxes to a Luton with a tail lift for rails and fixtures. Mirrors, glass and designer pieces travel as fragile and high-value goods, blanketed and strapped. The fixed quote covers fuel, tolls, Congestion Charge and ULEZ. Goods in transit cover runs to £10,000 per consignment. Same branches every week? Regular contract store runs lock in your rate before peak.
Delivering Into Shopping Centres and High Streets
Most late store deliveries aren’t lost on the motorway. They’re stuck at a shopping centre barrier with no booking, circling a high street with no loading bay, or knocking on a shutter nobody can hear. Give us the access details when you book and the driver turns up ready.
Service Yards and Booking-In
Many centres log every vehicle at the service yard and some ask for a booking. Send us the reference, the yard entrance and the unit number, and we brief the driver.
Before the Doors Open
Early drops go to a keyholder, the security desk or the stockroom team. Tell us who will be there and from what time, and we plan the arrival around them.
High Street Loading Rules
Plenty of high streets limit loading to set hours or ban it on red routes. We check the street before we quote and pick the closest legal spot to your door.
Give us the name and mobile number of the person taking the delivery, often a store manager or the person on the till rather than a goods-in team, and the driver rings ahead ten minutes out. In a busy mall that means someone meets the van at the service corridor instead of the stock waiting while the driver hunts for the right unit. If the timing looks tight, we tell you before it’s missed, not after.
How Retail Stock Travels
Retail goods fail in different ways. Hanging garments crease in a box, mirrors crack at the corners, phones walk off in a busy depot, and a single sofa cushion can fill a small van. Here’s what our drivers do with each type, so you know what to expect at both ends.
| Consignment | How it travels | Handover |
|---|---|---|
| Boxed stock and online orders | Stacked heaviest at the bottom, strapped to the van’s lashing points | Named person, photo or signature |
| Hanging garments | On your rails or in garment bags, kept off the floor | Straight to the stockroom or shop floor |
| Mirrors, glass and lighting | Upright, blanketed and strapped, nothing leaning on them | Unwrapped and checked with you on request |
| Jewellery and luxury goods | Sealed by you, kept in the cab, never left unattended | Named recipient only, signature and time |
| Phones, laptops and electronics | In the sender’s packaging, boxed, kept flat and out of sight | Named person, photo of the sealed box |
| Shopfittings and displays | On a pallet or blanketed, loaded by tail lift where heavy | Placed where your fitters need it |
Most damage happens in the handling, not on the road. Your stock is lifted into one van and lifted out once, by the same driver. If something looks wrong at collection, such as a crushed carton, a split bag or the wrong number of boxes, you get a photo and a phone call while the van is still at your store and the order can still be fixed.
Which Vehicle Suits the Load
Tell us the number of boxes or rails, the heaviest item, the longest length and whether there’s a lift or a step at either end. We’ll send the smallest vehicle that carries it safely.
| Vehicle | Guide price | Typical retail load |
|---|---|---|
| Small van (around 400kg) | from £39 | A handful of online orders, phones, jewellery or a box of samples |
| SWB van (1 pallet, around 800kg) | from £49 | A store transfer of 20 to 30 cartons, or a pallet of stock |
| LWB van (3 pallets, around 1,200kg, 4m loads) | from £69 | Several branches’ launch stock, long display units, flat-packed fittings |
| Luton with tail lift (5 pallets, around 1,000kg) | from £89 | Garment rails, furniture, bulky displays where there’s no forklift |
Guide prices are where a job starts. Longer runs work out at roughly £1.10 to £1.80 per mile, depending on vehicle size, distance and urgency. A Luton gives you the most floor space and height for rails, but the LWB carries more weight, so a dense load of boxed stock often goes in the smaller van. Nights, weekends and bank holidays cost a little more, and that’s built into the fixed quote. There’s no postcode or rural surcharge, and ferry fares are included for island stores.
Black Friday, Launch Days and the Christmas Rush
Parcel networks slip exactly when retail needs them most. A dedicated van doesn’t sit in a depot queue, so a delivery in the last week before Christmas runs the same way as one in February.
Book Peak Dates Early
Know your launch dates and sale weekends? Book vans now for collection times you choose, then call extra ones off on the day.
Overnight Store Drops
New ranges and window displays delivered between close and open, handed to your night team or security with a timestamped photo.
Last Posting Day Missed
When the network’s final Christmas collection has gone, the order can still go by van, with the price fixed before we collect.
Peak isn’t only November. Mother’s Day, Valentine’s, back to school and the first warm weekend all pile pressure on a single best-seller. Retailers who know their busy weeks often agree a timetable and rate with us in advance, so the budget doesn’t move when demand does. Our controllers keep the vehicle, the time and the contact name on file, which means the booking is two minutes on the phone, not twenty.
When a Carrier Lets Your Customer Down
Your customer bought from you, not from the carrier. If the parcel is late, lost or damaged, they come back to you, and the refund, the replacement and the review all land on your desk.
Send a Replacement Today
We collect a fresh item from your store or warehouse and drive it to the customer, so the second attempt actually arrives.
Proof You Can Forward
A photo or signature with the recipient’s name and the exact time, emailed to you for the customer or the claim file.
Promises You Can Keep
If you’ve told a customer it will arrive today, a dedicated van with an honest ETA means you can tell them when.
Selling online comes with rules. You have to deliver within 30 days unless you’ve agreed a different time with the customer, and customers can cancel up to 14 days after their order is delivered, as the gov.uk guide to online and distance selling explains. Once you’ve promised a date, a same day van is often the cheapest way to keep it, especially on a high-value order where a refund costs more than the trip.
When We’re Not the Right Choice
We’d rather you choose the right service than the one we happen to sell. Some retail deliveries are better off with someone else, and we’ll say so on the first call.
Everyday Small Parcels
A small parcel with no deadline costs a few pounds on a network. A dedicated van only makes sense when the timing or the value matters.
Hundreds of Orders a Day
Daily fulfilment at volume belongs with a parcel carrier or a 3PL. We cover the urgent ones and the ones they’ve let down.
Overseas Customers
We cover mainland UK and island stores by ferry. Orders going abroad need an international carrier and customs paperwork.
Not sure which side of the line a job falls? Tell us the item, its value and the deadline, and we’ll say straight away whether a van is worth it. Plenty of retailers use both: a network for the routine orders, and a call to us for the ones that can’t go wrong.
How It Works
Four steps from the first call to the signature at the other end, with the price agreed before anything moves.
Get a Fixed Quote
Give us the collection store, the destination, the number of boxes or rails and the deadline. One all-inclusive price comes back on the call, so you can tell the customer or branch straight away.
Book Your Delivery
Confirm by phone or online with the order number, access notes and the name of the person waiting. Written confirmation follows with the vehicle, price and a direct line to the controller.
We Collect
A DBS-checked driver arrives, usually within the hour in London, checks the box count against your paperwork and photographs anything damaged, so problems are caught before the van leaves.
We Deliver Direct
The van goes straight to the shop or the customer with no other stops. You get updates on the way and photo or signature proof with a name and timestamp at handover.
Worried the Order Goes Missing Again?
Your stock can’t be mis-sorted at a hub or left in a porch, because it never goes near either. If the ETA changes, you hear it from us first, while there’s still time to tell your customer.
Fixed All-Inclusive Quote
One price covering the driver, fuel, tolls, Congestion Charge and ULEZ, agreed before we collect anything.
Dedicated Vehicle
Only your job is on board, so the order goes from your store to its destination without a detour.
Photo and Signature POD
A photo or signature with the recipient’s name and the exact time, emailed for your order records.
24/7 Human Support
A real person answers every hour of every day and can tell you where your driver is right now.
Empty Shelf and a Full Stockroom Across Town?
Tell us where the stock is, how much there is and which branch needs it. We’ll fix the price and the collection time on the same call.
Frequently Asked Questions
What store managers, ecommerce teams and shop owners ask before they book, answered straight.
What does a retail courier service do?
A retail courier service moves urgent stock and orders between your stores, warehouse and customers the same day, outside the normal parcel network. We send one driver in a dedicated van, collect from your stockroom or fulfilment centre, and drive straight to the branch or the customer’s door. You get photo or signature proof with a name and time at handover.
Can retail orders go out the same day?
Yes. In London and the South East, a driver is usually with you within 30 to 60 minutes of booking, though we never promise a time we can’t control. Elsewhere in mainland UK we send the nearest vehicle and give you an honest ETA before you commit. The order then goes direct, with no depot or sorting hub in between.
What happens if a courier loses a customer’s order?
Your customer will usually look to you, the retailer, for a refund or a replacement, while you claim from the carrier. The fastest fix is often to send a replacement by dedicated van the same day. We collect it from your store or warehouse, deliver it direct and email you proof of delivery to close the complaint.
How much does a retail courier cost?
Guide prices start from £39 for a small van, £49 for an SWB, £69 for an LWB and £89 for a tail-lift Luton. Longer runs work out at roughly £1.10 to £1.80 per mile depending on vehicle, distance and urgency. Every quote is fixed and all-inclusive, with fuel, tolls and clean air charges built in before we collect.
Can you deliver to a shop before it opens?
Yes. Overnight and early morning drops are routine, handed to a keyholder, the security desk or your stockroom team. Tell us who will be there, from what time, and any service yard or booking-in details for a shopping centre. The driver rings ahead and you get a timestamped photo when the stock is inside.
Can you move stock between our stores the same day?
Yes. Send us the branch addresses, the box or rail count for each and the time each store needs it. One dedicated van collects and runs the stores in order, with a photo or signature at every stop. If you move stock between the same branches every week, a regular run at an agreed rate usually costs less.
Need Stock or an Order There Today?
No call centre, no hold music. You’ll speak to the team who runs your job, with a fixed price agreed before we collect.